01. Introduction

Shadowstar Technologies LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading automation platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

02. Information We Collect

We collect information necessary to provide our institutional-grade trading automation services:

2.1 Information You Provide Directly

Account Information: Email address, full name, business information, and contact preferences
Payment Information: Billing address, payment method details (processed securely by third-party providers)
Support Communications: Messages, questions, and feedback you send to our support team
Profile Information: Trading preferences, risk settings, and account configurations

2.2 Information Collected Automatically

Usage Data: Log files, IP addresses, browser type, device information, and Service usage patterns
Trading Data: Webhook payloads, trade executions, order history, and performance metrics
Technical Data: API usage statistics, error logs, and system performance data
Cookies and Tracking: Session tokens, authentication data, and analytics identifiers

2.3 Information from Third Parties

Broker Integrations: OAuth tokens and account information from connected brokers (Tradovate, Interactive Brokers, etc.)
Payment Processors: Transaction history and billing information from Stripe and other processors
Analytics Providers: Anonymized usage statistics for service improvement

03. How We Use Your Information

›Service Provision: To operate, maintain, and provide the Service features
›Account Management: To create and manage your account, authenticate access, and process payments
›Trade Execution: To facilitate automated trading through connected broker APIs
›Customer Support: To respond to inquiries, resolve issues, and provide technical assistance
›Security: To detect, prevent, and respond to security threats and fraudulent activity
›Compliance: To comply with legal obligations, regulatory requirements, and law enforcement requests

04. Data Security

🔒 Enterprise-Grade Security

We implement industry-leading security measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, and role-based access controls. Our infrastructure is SOC 2 Type II compliant.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

05. Contact Information

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

privacy@shadowstar.xyz

1201 N Orange Street, Suite 700, Wilmington, DE 19801